Effective Date: 16/02/2026
Welcome to Hello Bhopal Home & Cleaning Service. This Refund & Returns Policy explains how refunds, cancellations, and service adjustments are handled. Our goal is to maintain fairness, transparency, and customer satisfaction while ensuring smooth service operations.
1. Nature of Service
We provide professional home deep cleaning services. Since our offerings are service-based and not physical products, traditional “returns” do not apply. Instead, this policy governs cancellations, refunds, and service concerns.
2. Advance Payments
Advance payments are required to confirm bookings and allocate staff, equipment, and time slots. These advances help us prepare for your scheduled service.
3. Cancellation Policy
- Early Cancellation: If a booking is canceled with sufficient prior notice, the advance amount may be adjusted toward a future booking.
- Late Cancellation: Cancellations made close to the scheduled service time may result in partial or no refund due to operational commitments.
4. Rescheduling
Customers may request rescheduling subject to availability. Advance payments are typically transferred to the new booking date without penalty when reasonable notice is provided.
5. Refund Eligibility
Refunds may be considered in situations such as:
- Service cancellation approved by management
- Inability to deliver service due to operational constraints
- Verified service-related concerns raised immediately
Refund decisions are reviewed case-by-case to ensure fairness.
6. Service Concerns
If you are not satisfied with any aspect of the service, please inform our team immediately during or shortly after completion. We will review the concern and may offer corrective action where appropriate.
7. Processing Time
Approved refunds are processed within a reasonable timeframe depending on the payment method used.
8. Limitations
Refunds are not applicable for:
- Changes in preference after service completion
- Conditions not disclosed prior to service
- Delays caused by factors outside our control
9. Policy Updates
This policy may be updated to reflect operational improvements or regulatory requirements. Continued use of our services indicates acceptance of the current policy.
For refund or cancellation requests, please contact our support team using the details provided during booking or on our website.